ll complaints are logged and recorded so we are able to; keep track of the types of problems our customers face, find the best way to resolve them and record how long it took to deal with them.
If you are not satisfied with the outcome and wish to make a formal complaint, please follow the NHS complaints process:
To contact NHS England:
Email: england.contactus@nhs.net (please include "For the attention of the complaints team" in the subject line)
Phone: 0300 311 22 33
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the formal complaints procedure but may be able to resolve concerns informally or provide guidance on the complaints process and independent advocacy services.
For Wakefield:
PALS Office: Pinderfields Hospital, Aberford Road, Wakefield, WF1 4DG
Tel: 01924 542972
Email: pals@midyorks.nhs.uk
Additionally, an Independent Complaints Advocacy Service (ICAS) is available to provide support and advice for individuals who wish to raise a complaint about the NHS. You can contact ICAS at 0845 120 3734 for further assistance.
